uSER EXPERIENCE
TerraCycle Service Design ux research & prototyping
with Hannah Bulcher and Reeha Das
Group project analyzing the current user experience and prototyping a UI interface to resolve pain points.
Project Methodology
Define
Main steps of the service
Research
User flow
From User to TerraCycle
More in-depth secondary research
Ecosystem map
Service Blueprint
Ideate
Determining service pain points to focus on resolving, and defining the project direction hereinafter
Prototype
Multiple prototype concept ideas
Idea 1: Email with shipment content analysis
Idea 2: Text and/or email tracking updates
Idea 3: App for tracking info with push notifications
Idea 4: App showing how a shipment was processed
We conducted research on our prototype ideas through a combination of in-person moderated interviews and unmoderated survey.
Test
Live interview parameters
Interviewee demographics
Anonymous survey parameters
Quantitative survey feedback
Results of User Testing
Through our research, we concluded that the most effective solution would be a combination of prototype ideas 3 & 4.
Conceptual Prototype Information Architecture to use for tree testing
Tree Testing using Treejack
Conceptual IA saw overall success through tree testing and will be carried through to the final prototype
Final High Fidelity Prototype